returns policy cropped.gif
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IT
IS ESSENTIAL THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL
ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO WATSON GYM EQUIPMENT. WE
CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL
PACKAGING UNLESS DEEMED TO BE FAULTY BY WATSON GYM EQUIPMENT OR ONE OF IT’S
ENGINEERS.
Our exchange and return policy is simple. If within your 7 day
home approval you wish to return or exchange an item, call us on 01225 463334
between 9am and 5pm Monday to Friday, to obtain a Return Authorisation Number.
(No returns or exchanges will be accepted without this authorisation number).
Once you receive this number, please make arrangements to send back the piece(s)
you need to exchange or return to arrive back at Watson Gym Equipment within 7 working
days. All returns and exchanges must be shipped back freight pre-paid unused,
disassemled and arrive in ‘as new’ condition in the original packaging. Please
contact our Customer Service within 7 Days from the day after you receive your
shipment in order to receive return authorisation. You will be charged for items
received back that when inspected are found to have been used or built. Special
order items, or items manufactured to your specifications are not returnable. In
the event of special order items that are received faulty, we will of course
rectify this by either replacing the faulty part, or if the entire product is
faulty, a full replacement will be sent free of charge. Shipping and handling
charges on returns are the responsibility of the customer and are not
refundable.
Please note, goods purchased from our showroom are exchanged
at the managers discretion.
Watson Gym Equipment are dedicated to offering a
first class service, please call our Customer Service Department on 01225 463334
between 9am and 5pm Monday to Friday, or in writing to:
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